Refund & Cancellation Policy

1. All Sales Are Final — No Refunds Policy

All sales and purchases made through the Puff Social website (puffsocialapp.com), online merchandise store (puffsocialapp.com/shop), and the Puff Social mobile application (iOS and Android) are final and non-refundable.

By completing a purchase and checking the mandatory policy consent box at checkout, you expressly acknowledge and agree that Puff Social does not offer monetary refunds, returns for cash/credit, or partial credits once an order has been placed or a digital service/subscription period has begun, except where strictly required by applicable statutory law.

2. Physical Merchandise & Apparel Policy

• No Refunds or Returns: All apparel and merchandise items are produced in limited drops. Once an order is submitted, we do not offer refunds, returns, or credits for buyer's remorse, ordering the wrong size, or changing your mind. Please review the size selections and product descriptions carefully before completing checkout.
• Damaged or Defective Items (Replacement Only): In the rare event that your merchandise arrives with a verified manufacturer defect or shipping damage, please contact us at contact@puffsocialapp.com within 7 calendar days of delivery with your order number and clear photographs of the damage. Upon verification, we will send a replacement of the same item and size at no additional cost to you.

3. Mobile App Subscriptions & Digital Services

• Non-Refundable Digital Charges: All subscription fees, membership tiers, and in-app purchases are 100% non-refundable once billed. No refunds or prorated credits are issued for partially used billing periods, unused features, or account termination due to violations of our Terms of Service or Safety Guidelines.
• How to Cancel Future Renewals: You may cancel a recurring subscription at any time through your account settings in the Puff Social mobile app, through your Apple App Store / Google Play Store subscription settings, or by emailing contact@puffsocialapp.com at least 24 hours prior to your next renewal date. Cancellations take effect at the end of the current billing cycle—you will retain full access through the remainder of the period you paid for, and your card will not be charged again.

4. Unauthorized Chargebacks & Billing Disputes

Every customer is required to affirmatively check and agree to this No Refunds Policy prior to submitting payment. Filing an unwarranted or fraudulent chargeback with your card issuer after consenting to these terms is a breach of our Terms of Service.

Puff Social records affirmative customer consent, timestamps, IP addresses, and delivery confirmation for all transactions to contest improper chargebacks and participates in Rapid Dispute Resolution (RDR) and Order Insight verification. Accounts associated with unauthorized chargebacks will be permanently suspended.

If you believe a charge from PUFF SOCIAL was made in error or duplicated, please contact our billing support team immediately at contact@puffsocialapp.com so we can review and assist you promptly.

5. Contact Information

For questions regarding an order, defective item replacement, or subscription cancellation, please contact us: